Remote support for your smart home network and devices

Remote support means we securely connect to your network and compatible devices over the internet to check on them, update them, and fix common problems without sending a technician to your home. We use OvrC, a remote management platform, to do this.

No. Remote support is free and included with DaisyCare. Preventive services and minor corrective maintenance are free.

No. We offer remote support to new and existing clients, and to homes we did not install. Some additional equipment may be needed, such as a small connection device, and not all brands and models support remote management. We confirm what is supported and what is needed before we begin.

It is the regular care that keeps a system healthy: firmware updates, network health checks, device status checks, and a review of settings, so small issues are caught before you notice them.

Common fixes we can usually do remotely, such as restarting a frozen router, access point, camera, or streamer, restoring a Wi-Fi connection, and correcting a setting that has drifted. Larger repairs, upgrades, and new equipment are quoted before any work begins.

Not everything. Not all brands and models support remote management, and some systems need additional equipment before we can connect. Remote support works best with compatible network, power, and Control4 equipment. How much we can see and change depends on the device and its manufacturer, and some problems still need a visit. We tell you when that is the case.

You approve access, and you can limit or end it at any time. The connection is encrypted and protected by multi-factor authentication, and we use it only for the support you ask for.

Call us, text us, or send a message through the contact page. We confirm what equipment you have, set up the connection, and tell you what we can monitor and maintain.