> Source: https://daisykaty.com/remote-support/ > Free Remote Support for Smart Homes in Katy & Houston | Daisy Katy > Free remote support for new and existing clients and homes we did not install: updates, network checks, reboots, and minor fixes without a visit. Included with DaisyCare. Remote support # Remote support for your smart home network and devices Many problems can be fixed without a technician at your door. With your permission, we securely connect to your network and compatible devices to check on them, keep them updated, and solve common issues. Remote support is free and included with DaisyCare, for new and existing clients and for homes we did not install. Important **Disclaimer:** Some additional equipment may be needed, and not all brands and models support remote management. We confirm what is supported, and what, if anything, is needed, before we begin. ![A Daisy Katy technician reviewing a customer's system on a tablet](https://daisykaty.com/img/consult-tech.jpg) Free ### Preventive services - Firmware updates on compatible devices - Network health checks - Device status checks - Review of settings and configuration Free ### Minor corrective maintenance - Restart a frozen router, access point, camera, or streamer - Restore a dropped Wi-Fi connection - Correct settings that have drifted - Troubleshoot connections between devices You are in control ### Secure by design - You approve access - Encrypted connection with multi-factor authentication - Limit or end access at any time - Used only for the support you ask for How it works ## Most fixes happen while you carry on with your day Remote support uses OvrC, a platform built to monitor and manage home networks and connected equipment. It lets us see the status of compatible devices, restart them, update them, and adjust their settings from our office. - ### Tell us what is happening Call, text, or send a message. We ask a few questions and confirm what equipment you have. - ### We connect with your approval In some homes we add a small connection device first. We explain what is needed before we begin. - ### We check, fix, and update We run diagnostics, restart or update devices, and correct settings. - ### We tell you if a visit is needed If a problem needs hands on the equipment, we say so and quote it before any work begins. Who it is for ## For every home, whoever installed it ### New clients Every system we install comes with remote support through DaisyCare. ### Existing clients Keep your system updated and healthy for as long as you own it. ### Homes we did not install Already have a smart home or network from someone else? We can look after it, too. Important Remote management depends on the equipment in your home. Not all brands and models can be managed remotely, and some homes need additional equipment, such as a small connection device, before we can connect. DaisyCare ## Remote support is part of DaisyCare DaisyCare is Daisy's complimentary support program, with live support, quarterly check-ins, and remote help. Remote support is how much of that help happens quickly and without a visit. [About DaisyCare](https://daisykaty.com/daisycare/) [Ask about remote support](https://daisykaty.com/contact/) Questions ## Remote support questions, answered ### What is remote support? Remote support means we securely connect to your network and compatible devices over the internet to check on them, update them, and fix common problems without sending a technician to your home. We use OvrC, a remote management platform, to do this. ### Does remote support cost anything? No. Remote support is free and included with DaisyCare. Preventive services and minor corrective maintenance are free. ### Is it only for homes you installed? No. We offer remote support to new and existing clients, and to homes we did not install. Some additional equipment may be needed, such as a small connection device, and not all brands and models support remote management. We confirm what is supported and what is needed before we begin. ### What is preventive service? It is the regular care that keeps a system healthy: firmware updates, network health checks, device status checks, and a review of settings, so small issues are caught before you notice them. ### What counts as minor corrective maintenance? Common fixes we can usually do remotely, such as restarting a frozen router, access point, camera, or streamer, restoring a Wi-Fi connection, and correcting a setting that has drifted. Larger repairs, upgrades, and new equipment are quoted before any work begins. ### Can you fix anything remotely? Not everything. Not all brands and models support remote management, and some systems need additional equipment before we can connect. Remote support works best with compatible network, power, and Control4 equipment. How much we can see and change depends on the device and its manufacturer, and some problems still need a visit. We tell you when that is the case. ### Is it safe to let you connect? You approve access, and you can limit or end it at any time. The connection is encrypted and protected by multi-factor authentication, and we use it only for the support you ask for. ### How do I get started? Call us, text us, or send a message through the contact page. We confirm what equipment you have, set up the connection, and tell you what we can monitor and maintain. See all our [services](https://daisykaty.com/services/) or [book a free consultation](https://daisykaty.com/contact/). You can also call **281-822-3339**. ## Want a hand with your system? Contact us and we will confirm what we can monitor and maintain remotely. [Contact us](https://daisykaty.com/contact/) --- Daisy Katy (True Domotics LLC), a locally owned Daisy smart home franchise in Katy, Texas. Phone 281-822-3339 or (833) 439-3247. Email katytx@daisyco.com. Consultations are always free: https://daisykaty.com/contact/